Terms of Service

• Service — the GAEZO virtual private network, the website, the Telegram bot, the client applications, the administration dashboard, and any documentation or configuration we supply.
• Subscription — a right to use the Service on a plan, for a period, subject to that plan's limits.
• Node — a server through which your traffic leaves our network onto the public internet.
• Seat — one person's access under a Business subscription.
• Business Customer — an organisation that purchases a Business subscription and issues Seats to its own people.
• Client Software — the applications and configuration files we make available for connecting to the Service.
• Trial — the 24-hour free evaluation period described in clause 6.
• Acceptable Use Policy — clause 9.

You must be at least 18 years old and legally capable of entering into a binding contract. If you are agreeing to these Terms on behalf of an organisation, you confirm that you have authority to bind it, and "you" then means that organisation.

You must not be a Prohibited Party as defined in clause 12, and you must not be barred from receiving the Service under any law that applies to us.

An individual Subscription is for one person. A Business Subscription is for the Business Customer's own personnel, up to the number of Seats the plan provides.

The Service carries your internet traffic through an encrypted tunnel to a Node in a location you choose, and releases it onto the public internet from there. That is the whole of the technical proposition, and being precise about it matters more than a longer description would.

In particular, the Service is not:

• Anonymity. It changes where your traffic enters the public internet. It does not make you unidentifiable to a service you log into, to an application that identifies your device, or to anyone observing your behaviour rather than your address.
• Device security. It does not protect a device that is already compromised, and it does not remove malware, secure a reused password, or defend against anything happening on your own machine.
• A guarantee of access to any particular third party. Websites, applications and platforms set their own rules, detect and block tunnelled traffic at their own discretion, and change their minds without telling us. See clause 10.
• A backup, storage, hosting or content service, and it must not be used as one.

Features are described on our website by plan, and we may change them as clause 22 provides.

The configuration and credentials we issue are yours to keep to yourself. Anyone holding them can use your Subscription, so treat them as you would a password.

You are responsible for activity carried out through your Subscription. Sharing access beyond the limits of your plan — with people outside your household, or beyond your Business Seats — is a breach of these Terms, and where a plan limits simultaneous devices we enforce that limit technically as well as contractually.

If you believe your credentials have been compromised, tell us at [email protected] or through the bot and we will reissue them.

Every plan — individual and Business alike — includes a 24-hour free trial with full functionality. Not a reduced version, not a speed-limited version: the Service as it is sold, so that your evaluation is of the actual product.

A day answers the question a trial can answer: whether the Service works from where you are. Whether it keeps working through the next wave of blocking is a question only time answers, and you should not have to stake a year's fee on it — which is why clause 8 gives you fourteen days to change your mind after you have paid.

One Trial is available per person and per organisation. We may decline to grant a Trial, or end one, where we reasonably believe it is being taken repeatedly, taken to circumvent payment, or used in breach of clause 9. A Trial ends automatically at the end of the twenty-fourth hour unless you purchase a Subscription.

Prices are shown per market, in that market's own currency, on the website and in the bot. An individual plan is a single monthly price and includes every exit location we operate; a Business plan is priced per Seat per month, from a minimum of five Seats. The price shown to you at the moment of purchase is the price that applies.

Payment is taken in the Telegram bot, either through a payment provider or in a supported stablecoin. Where you pay in a stablecoin you are responsible for network and transfer fees, and the payment is credited at its value when it is received; we do not bear movements in exchange rates or asset prices, in either direction.

Prices exclude any tax, duty or levy unless we state otherwise, and you are responsible for taxes arising in your own country. A Subscription runs for the period you paid for and does not renew automatically unless we tell you clearly at the point of purchase that it does. We may change prices for future periods; a change never affects a period you have already paid for.

Every plan begins with a 24-hour free trial with full functionality, and the first Subscription you buy after it carries a 14-day money-back guarantee. If the Service is not what you need, tell us within fourteen days of that first payment and we return it in full — we will not ask you to justify the decision.

• If the Service could not be provided for a sustained period because of a technical failure attributable to us, and we confirm that failure, we will extend your Subscription by the affected period or refund it, at your election.
• Where mandatory consumer law in your own country grants you a refund or cancellation right that cannot be waived by agreement, that law prevails over this clause and we will honour it.

For consumers in the European Union and the United Kingdom: you ordinarily have a 14-day right to withdraw from a contract for digital services. By purchasing and connecting, you ask us to begin supplying the Service immediately within that period and acknowledge that you lose the statutory right of withdrawal once the Service has been fully supplied. The money-back guarantee above is written to give you those same fourteen days whether or not that statutory right still stands.

Where a refund is due and was paid in a stablecoin, it is returned in the same asset, to the address it came from, valued at the time the refund is issued. Where it was paid through a local payment rail, it is returned to the original method where that rail supports a return. No refund is due where a Subscription is terminated for breach of clause 9.

You may use the Service for any lawful purpose. The following are not permitted on any plan, and we enforce them.

• Gaining or attempting to gain unauthorised access to any system, account or network — including port scanning, brute-force or credential-stuffing attacks, and exploiting vulnerabilities in systems you are not authorised to test.
• Denial-of-service attacks, traffic amplification or reflection, or any deliberate attempt to degrade a third party's infrastructure.
• Sending unsolicited bulk email or messages, or operating open relays or open proxies for others to do so.
• Distributing malware or ransomware, operating botnet command-and-control traffic, or conducting phishing or credential-harvesting campaigns.
• Child sexual abuse material, in any form and in any quantity. We report this to the competent authorities and cooperate with them fully, and nothing anywhere in this agreement limits our doing so.
• Fraud, financial crime, money laundering, sanctions evasion, or trafficking of any kind.
• Harassment, stalking, doxxing, or threats of violence against any person.
• Systematic infringement of intellectual-property rights at commercial scale.
• Reselling, sublicensing or providing the Service to third parties outside your plan. Business Seats issued to a Business Customer's own personnel are not resale.
• Circumventing plan limits, or placing a load on shared infrastructure that materially degrades it for other customers.

Our website names and depicts third-party services in order to describe, factually, which of them are blocked in which markets. Those names and logos belong to their respective owners. Their use does not imply any affiliation with, endorsement by, sponsorship by or partnership with those owners, and none exists.

Your use of any third-party service is governed by that service's own terms, not ours. Those services may detect and block tunnelled traffic, restrict accounts, or change availability by country at any time, entirely outside our control. We do not warrant that any named service will be reachable through the Service, or will remain reachable, and a third party's decision to block us is not a failure by us within the meaning of clause 8.

The law governing the use of a virtual private network differs from country to country. In some of the markets we serve it is unsettled, restrictive, or enforced unevenly and unpredictably. You are responsible for knowing and complying with the law that applies to you.

We do not provide legal advice, and nothing on our website or in this agreement is legal advice. We do not warrant that your use of the Service is lawful where you are. That decision is yours, and in taking it you accept the consequences under your own law.

We will not pretend this clause is a moral position. We say openly what the Service is for and to whom we sell it. This clause allocates legal risk between us; it does not disclaim the purpose of the product, and it is not an invitation to read our marketing as anything other than what it says.

We are subject to United States law, including economic sanctions administered by the Office of Foreign Assets Control and United States export-control regulations.

You may not use the Service if you are a Prohibited Party — meaning a person or entity named on a United States restricted-party list, owned or controlled by such a person, acting on their behalf, or otherwise a person to whom we are prohibited from providing the Service. You confirm that you are not such a person, and we may suspend or terminate without refund if we determine that you are.

Nothing in this clause is intended to restrict lawful access to communications tools by ordinary people living under censorship, and we will read it as narrowly as the law allows.

We aim to keep the Service continuously available and we build for it: redundant Nodes, active monitoring, and maintenance scheduled outside the peak hours of the market a Node serves. We will give notice of planned maintenance where it is practicable to do so.

We do not, however, offer a service-level agreement or availability credits on individual plans, and the Service is supplied subject to clause 17. Availability can be affected by matters outside our control, including deliberate interference by network operators or state authorities in the markets we serve — which is the environment this product exists in, and the reason it exists at all.

A Business Customer that requires a contractual availability commitment with credits should contact us at [email protected]; we will agree one separately in writing. In the absence of such a written agreement, this clause governs, and no statement on our website or in our marketing constitutes a service-level commitment.

We may suspend the Service temporarily where necessary for maintenance, security or the integrity of the network, with notice where practicable and for no longer than necessary.

A Business Subscription entitles the Business Customer to issue Seats to its own personnel, up to the number stated for the plan, and to use the administration dashboard to manage them.

The Business Customer is responsible for its Seat holders' compliance with these Terms, for who is issued a Seat, and for revoking Seats when they should no longer have access. Administrative credentials must be protected accordingly.

Where a Business Customer provides us with personal data about its own personnel, the Business Customer is the controller of that data and we act as its processor on its documented instructions. A data processing agreement is available on request from [email protected].

A Business Subscription is for the Business Customer's own organisation and may not be resold or provided as a service to third parties.

We may suspend or terminate a Subscription where you breach clause 9 or clause 12, where payment is not made, where we are required to by law, or where continued operation presents a genuine security risk to the network or to other customers.

Where the breach is one that risks immediate harm to others — the matters in the first five bullets of clause 9 — we may act immediately and without notice. In every other case we will give notice and, where the breach can be cured, a reasonable opportunity to cure it before terminating.

You may stop using the Service at any time, and may end a Subscription by not renewing it. On termination, access ends, the licence in clause 16 ends, and we handle what remains in accordance with the retention clause of the Privacy Policy. No refund is due where we terminate for breach of clause 9.

We own the Service, the Client Software, the website, the GAEZO name and marks, and everything we create in connection with them, except for third-party components licensed to us.

For the term of your Subscription we grant you a limited, revocable, non-exclusive, non-transferable licence to install and use the Client Software and the configuration we issue, on the number of devices your plan permits, solely to use the Service. You may not copy, modify, distribute, sell, lease or sublicense it, and you may not reverse engineer it except to the extent that applicable law expressly permits despite this restriction.

Open-source components included in the Client Software are licensed under their own terms, which prevail over this clause for those components. If you send us feedback or suggestions, we may use them without restriction and without any obligation to you.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty arising from a course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, timely, error-free or secure; that it will meet your requirements; that any particular third-party service will be reachable through it; or that it will evade any particular blocking, throttling or detection system, now or in the future.

Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you, and you may have rights that vary by country.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business opportunity, however caused and on any theory of liability, even if we have been advised of the possibility.

Our total aggregate liability for all claims arising out of or relating to the Service or this agreement will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim and (b) one hundred United States dollars.

These limits apply notwithstanding any failure of essential purpose of a limited remedy. They do not apply to liability that cannot be limited or excluded by law — including liability for death or personal injury caused by negligence, and liability for fraud or fraudulent misrepresentation — and they do not affect the statutory rights of a consumer where mandatory law preserves them.

You will indemnify us against third-party claims, and the reasonable legal costs of defending them, to the extent they arise from your breach of clause 9, your breach of clause 12, or your infringement of a third party's rights through your use of the Service.

We will notify you promptly of any such claim, and you may control its defence provided that you do not settle it in terms that impose any obligation or admission on us without our written consent. This clause does not apply to the extent that applicable consumer law prohibits it.

Step one: talk to us

Before starting any formal proceedings, write to [email protected] describing the dispute and the outcome you want. Both of us must then try in good faith to resolve it for 30 days. Most disagreements end here, and this step costs nothing.

Step two: individual arbitration

If the dispute is not resolved within those 30 days, it will be settled by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The arbitration may be conducted remotely at your election, or seated in Delaware. Judgment on the award may be entered in any court of competent jurisdiction.

Claims must be brought individually. Neither of us may bring a class, collective or representative action, and claims may not be consolidated with anyone else's without both parties' consent. If this restriction is held unenforceable as to a particular claim, that claim will proceed in court and arbitration will continue for the remaining claims.

Either of us may bring an individual claim in small-claims court instead, and either of us may seek injunctive relief in court to protect intellectual property or to stop misuse of the Service, without first completing the steps above.

Your right to opt out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms, by writing to [email protected] with your subscription identifier and the words "arbitration opt-out". Opting out costs nothing, does not affect anything else in this agreement, and we will not treat it as a reason to refuse you service.

This agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Where clause 20 does not apply, the state and federal courts located in Delaware have exclusive jurisdiction — except that, where you are a consumer and the mandatory law of your country of residence gives you the right to sue and be sued in your local courts, that right is preserved and this clause does not take it away.

We may amend these Terms. Where an amendment is material we will give at least 14 days' notice through the bot and on the website before it takes effect, and we will update the date at the top of this document.

Continuing to use the Service after an amendment takes effect means you accept it. If you do not accept it, stop using the Service — and if the amendment materially reduces what you were sold during a period you have already paid for, contact us and we will refund the unused portion of that period.

• Entire agreement — these Terms and the Privacy Policy are the whole agreement between us about the Service, and replace anything said before.
• Severability — if any provision is held unenforceable, it is limited or removed to the minimum extent necessary and the rest remains in force.
• No waiver — not enforcing a provision on one occasion does not waive it on another.
• Assignment — we may assign this agreement to a successor in connection with a merger, acquisition or sale of assets, on notice to you. You may not assign it without our written consent.
• Force majeure — neither party is liable for a failure caused by events beyond its reasonable control, expressly including network shutdowns, state-ordered blocking and deliberate interference by network operators or authorities.
• Notices — we will contact you through the bot or the contact details you gave us; you contact us at the addresses in clause 25.
• Survival — clauses 9, 12, 16 to 21 and 23 to 25 survive termination.
• No third-party beneficiaries — nobody other than you and us has rights under this agreement.
• Relationship — we are independent contractors; nothing here creates a partnership, agency or employment relationship.
• Headings — for convenience only, and they do not affect interpretation.

These Terms are published in English, Russian, Chinese, Persian, Arabic and Burmese. The English version is the binding one. The other versions are provided so that you can read this agreement in your own language, and in the event of any inconsistency the English text prevails.

• Legal notices, arbitration opt-outs and business agreements — [email protected]
• Privacy questions and rights requests — [email protected]
• Reports of abuse originating from our network — [email protected]
• Support and everything else — our Telegram bot, @gaezo_bot

[OPERATING ENTITY], [REGISTERED OFFICE ADDRESS], Wilmington, Delaware 19801, United States.